For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender.
Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange.
Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. When we designed our business processes and systems at LOFT.
Once your order has been shipped, we will notify you via e-mail of the shipment status.
This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
You can also check your order status from the site – click on Order Status on the top right side of the page.
You will need your confirmation number and email address to receive your order status.
LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail.
Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections.