Live chat is consistently a favorite engagement type among both customers and businesses, alike.
Customers like being able to quickly reach an agent without having to leave the website, let alone having to pick up a phone and navigate a time-consuming IVR.
For businesses, the benefits intelligent, live chat through Live Engage are many, including: For both sales and service applications, meaningful connections are created by personalized, human interactions, and are delivered at a fraction of the cost phone or email contact.
Over just the past three years, chat usage has increased by 24% for customer service.
(Forrester, January 2013) Since deploying Live Person in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
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